Cancellation Policy

At DinoZone, we strive to provide our customers with a seamless and satisfactory shopping experience. We understand that circumstances may arise that require you to cancel your order, and we have established the following cancellation policy to address such situations:

Order Cancellation Period

Orders can be canceled within 24 hours of the time the order was placed. After this time frame, the order may have already entered the processing or shipping stage, and cancellation may not be possible.

Cancellation Process

To cancel an order, please follow these steps:

1. Contact our customer support team as soon as possible through email at contact@dinozone.in
2. Include your order number in the subject line of your email
3. Provide relevant details about your order and reason for cancellation in the email body
4. Wait for a confirmation email from our support team acknowledging your cancellation request
5. Follow any additional instructions provided by our support team to complete the cancellation process

Refund Process

If the cancellation is made within the specified time frame, a full refund will be issued to the original payment method. Refunds may take 5-7 business days to reflect in your account, depending on your bank or payment provider.

Late Cancellation and Processing Fee

Cancellations requested after the 24-hour period may be subject to a processing fee. This fee covers any costs incurred during the initial processing of the order. The exact amount of the processing fee will be communicated to you at the time of your cancellation request.

Special Circumstances

In certain exceptional cases, such as customized or made-to-order items, cancellations may not be accepted once production has commenced. Customers will be informed about such situations at the time of purchase.

Out of Stock or Discontinued Items

In the event that an item becomes unavailable or is discontinued after the order is placed, we reserve the right to cancel the order and provide a full refund or suggest alternative products.

Policy Changes

DinoZone reserves the right to modify or update this cancellation policy at any time without prior notice. Changes will be effective immediately upon posting on www.dinozone.in.

By placing an order on DinoZone, you acknowledge that you have read, understood, and agreed to our cancellation policy. We encourage customers to review this policy periodically for any updates or changes.

If you have any questions or concerns regarding our cancellation policy, please contact our customer support team at contact@dinozone.in for assistance.

Thank you for choosing DinoZone.